Frequently Asked Questions

All our products are responsibly sourced directly from high-altitude farms, rural cooperatives, and pristine valleys in Nepal. We build direct relationships with local harvesting families to support fair trade, local empowerment, and authentic Himalayan heritage.

Our JAIPHAL Mixed Oil is a traditional Nepalese herbal formulation designed to soothe muscles, relieve body fatigue, ease joint stiffness, and promote relaxation. Its warming properties make it perfect for therapeutic body massages.

To preserve freshness, aroma, and beneficial antioxidants, store your tea in an airtight container in a cool, dark, and dry place. Keep it away from direct sunlight, moisture, and strong spices or odors.

Yes, it is formulated with gentle, natural herbal bases. However, because it contains highly active botanical extracts, we always recommend performing a small patch test on your inner arm 24 hours before full application.

Yes, we ship our Himalayan wellbeing products internationally! Shipping rates, custom clearance duties, and delivery timelines are automatically calculated at checkout based on your delivery country.

Once your package is dispatched, you will receive a shipping confirmation email containing a carrier tracking link. Alternatively, you can navigate to the 'Order Tracking' page on our website and input your unique Tracking ID to see real-time updates.

We offer a 30-day return policy for unopened, sealed products in their original packaging. Please contact our support team at [email protected] to start a return or exchange request.